Student Affairs

The Cost of Incivility and Why It Matters

Duration: 1 hour
Facilitator: Dr. Laura Pantano
Price: $50.00

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Incivility is the general unpleasantness that most of us experience to one degree or another every day. The difficulty of addressing incivility comes from the fact that we know it exists, but we have a difficult time actually defining it. We question ourselves and our perception of what we are experiencing: Am I misinterpreting their comment? Am I overreacting? In truth, incivility is real and it has a tremendous impact on our work environments. It negatively impacts our ability to do our best and to enjoy the work that we do.

Exposure to incivility has a detrimental effect on an individual.  Research has shown that individuals exposed to incivility report increased stress, anxiety, health-related concerns, absenteeism and dissatisfaction with their work environment, which can negatively impact their performance and may ultimately result in the person leaving their position. In group situations, incivility is contagious! It leads to increased disrespect towards fellow employees, students, parents and outside community partners.  It also decreases productivity, collaboration, innovation and creativity, which impacts our ability to do our work and inhibits our ability to be effective campus leaders and employees.

This webinar will:

Build Awareness  What is incivility in the workplace? How does it differ from bullying, harassment, or microaggressions?

Identify Impact of Workplace Incivility What is the impact of incivility to the individual, department or institution?

Identify Ways to Create Civil Work Environments What is the first step in fostering a civil work culture?

Who Should Attend:

This webinar is designed for all professional levels in Student Affairs, as well as Human Resources and Academic Affairs Faculty and Staff.


Dr. Laura Pantano is currently the Vice President of Student Affairs at NHTI – Concord’s Community College in Concord, New Hampshire.  With over twenty years of higher education experience at a variety of institutions across the United States, she is well-versed in the challenges that campuses face in creating healthy and productive work environments. Her interest in civility began when she experienced firsthand the negative impact incivility had on staff morale, productivity and personal job satisfaction. Interested in this, Laura focused her dissertation research specifically on the impact of incivility in higher education settings and found that although it is more commonly found in corporate America, incivility is prominent in higher education.

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