Job Summary 

Towson University (TU) is one of the nation’s top 100 public universities. Located north of Baltimore, TU currently enrolls more than 19,000 students and is the second-largest university in the prestigious University System of Maryland. Towson University values diversity and fosters a climate that is grounded in respect and inclusion to cultivate the intellectual and personal growth of the entire university community.

Serves as an Insurance and Billing Associate for the Towson University Health Center, a multi-practitioner college health facility. This position includes moderately complex accounting and clerical procedures involved in medical billing and coding, and responsibility for performing a variety of medical insurance and related financial record keeping, use of medical software, as well as excellent customer service skills. Also serves as the back-up personnel for the front desk at the Health Center, which includes scheduling appointments, answering phones and invoicing patient charges. 

Responsibilities and Duties

Billing and Insurance:

Verifies and inputs patient health insurance coverage; reconciles payments and balance bills the appropriate accounts to maximize collections; collects and compiles electronic claims and interfaces information to student health insurance companies through third party billing company; communicates with insurance companies regarding unpaid/underpaid claims and denials; and provides customer service to Health Center patients regarding insurance and billing questions and issues.

Electronic Health Records and Medical Software:

Uses electronic medical record system for updating and retrieving information regarding patient demographics and insurance eligibility from files and databases; cross-trained to perform medical records duties during busy times at the Health Center.

Front Desk:

Serves as the back-up medical receptionist at the front desk of the Health Center; schedules appointments, checks patients in and out, invoices patient charges, answers phones and provides the first departmental contact for all patients, guests, and visitors.

Qualifications and Skills

Required:

• High School diploma or equivalent.
• One year of accounting clerical experience.
• Ability to perform moderately complex accounting and clerical duties. 
• Knowledge of customer service standards when dealing with the public, employees, patients and parents.
• Experience with Microsoft Office Suite, multi-line phone systems, copiers, scanners and fax machines. 

Preferred:

• Associate's Degree
• Certified Medical Coding Professional Certificate.
• Knowledgeable in the application of medical office practices, procedures and equipment. 
• Experience or familiarity with insurance payments, insurance verification and explanation of benefits.  
• Experience with medical scheduling/billing software. 
• Familiarity with HIPAA policies and standards related to the confidentiality and security of medical records.
• Experience working in a health care facility, and experience with electronic medical records. 

Except for qualifications established by law, additional related experience and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work of the job class may be substituted for the education or experience requirement on a year-for-year basis with 30 college credits being equivalent to one year of experience.

 Salary and Benefits 

$35,186 annually and full University benefits that include annual leave, up to 15 holidays, personal and sick days; excellent health, life, and retirement plans; and tuition remission. Applicants with TU or USM service may receive salary credit. To learn more about our benefits, click here. TU also offers a variety of great perks and discounts, which can be found here.

If you are motivated, innovative and team-oriented, we would love to hear from you.  
For consideration, please submit a cover letter and resume with your online application. 
This position will be open for a minimum of 14 days.  

The safety of our students, faculty, staff, and neighbors has been our top priority and the focus of every one of our decisions since the earliest days of the COVID-19 pandemic. Therefore, the University System of Maryland (USM) has strongly encouraged full COVID vaccination and up-to-date booster shots (when eligible) for all faculty, staff, and students at all schools in the USM as both a reasonable and necessary means of protecting our health and safety. 

Requirements

• Start Date: No Start Date
• Education: High School or Equivalent
• Work Experience: 1 - 3 years
• Part/Full Time: Full-Time

Contact / Additional Information

www.towson.edu/jobs