Job Title: Director of Student Housing Operations

Reports To: Regional Vice President 

Location: California State University San Marcos

Compensation: $120,000-$145,000 and competitive benefits package

FLSA Status: Exempt

Company Information:

Capstone On-Campus Management (COCM), with headquarters in Birmingham, Alabama, is a group of student housing professionals focused exclusively on the management of housing communities owned by non-profits and/or highly affiliated with a university. The Director of Student Housing Operations with COCM at California State University San Marcos will provide leadership for the on-campus student housing community. Areas of responsibility include but are not limited to communication liaison between ownership and key stakeholders; fiscal oversight; management of accounts payable and receivable; oversight of leasing, marketing and summer conference programs; enforcement of housing agreement terms; supervision of facility maintenance; and supervision of professional staff. The responsibilities of the Director require a combination of managerial and interpersonal skills aimed at supporting staff and residents while running a fiscally efficient operation. The Director must work collaboratively with all stakeholders to ensure this obligation is met. The ideal candidate for this position is enthusiastic, possesses a strong work ethic and excellent interpersonal skills.   

Essential Duties:   

• Day-to-day oversight of operations for the residential communities on the campus of Cal State San Marcos (currently 3 communities made up of approximately 2100 beds, with plans to add 2 additional buildings with 500-600 beds each) .
• Directly supervise one associate director of housing and conference services and an assistant director of facilities; indirectly supervise approximately 10-15 leasing, accounts payable and maintenance staff.
• Manage operating and capital budgets.  Includes developing annual budget proposals, presenting budgets to University and owner for approval, ensuring all expenditures fall within budget expectations, planning for unexpected expenses, tracking and approving expenditures, accounts payable functions, submitting monthly budget variance explanations, and communicating with corporate accountant.
• Oversee human resource functions such as benefits, worker’s compensation claims, payroll processing, hiring, training and evaluating direct and indirect reporting staff.   
• Onsite coordination, communication, and liaison with all stakeholders.   
• Distribute regular status reports about the residential communities including a weekly operations report and leasing status report.    
• Support and execute leasing, marketing, and facility operations initiatives for the community.   
• Provide fiscal oversight by creating, implementing and managing the operating and capital budgets. This includes developing annual budget proposals, presenting budgets to the Owners for approval, ensuring all expenditures fall within budget expectations, planning for unexpected expenses, tracking, and approving expenditures, accounts payable functions, submitting monthly budget variance explanations, and communicating with corporate accountant.   
• Perform monthly reviews of financial statements.    
• Perform delinquency reviews and manage collections/eviction follow up.   
• Ensure execution of daily facilities maintenance, preventative maintenance plan, grounds, and housekeeping.   
• Identify vendors and negotiate contracts for services provided.   
• Manage annual “turn” of apartments between contracts including communication with vendors and walking apartments for final preparation prior to move in.   
• Participates in 24-hour facilities operations emergency response rotation while documenting incidents. Being on duty requires the Director be within a 30-45-minute response radius of the community.
• Oversee marketing efforts for the community.   
• Other duties as assigned.     

 Qualifications:  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   

• Bachelors degree required
• Master's degree in Student Personnel, Higher Education or Business or a related field of study strongly preferred.  
• 3-5 years of experience at the Associate Director level position or higher in On-Campus Student Housing Operations at a College or University or closely related experience strongly preferred.
• Experience working with student populations.  
• Must possess strong interpersonal, communication (oral and written) skills, and computer competency.  
• Experience in facilities management or asset management including management of operating and capital budgets.      

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work environment is mid-to-high paced.  The noise level in the work environment is usually moderate.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to walk, climb stairs, and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and distance vision. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The salary range is $120,000 to $145,000. Competitive benefits package, including health benefits, dental benefits, vision coverage, and 401K.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact COCM Recruitment from our website. We will make every effort to respond to your request for assistance as soon as possible.

To provide equal employment opportunities to all individuals, employment decisions at Capstone On-Campus Management (COCM) will be based on qualifications, and abilities. COCM does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, marital status, veteran status or any other characteristic protected by law.

Requirements

• Start Date: No Start Date
• Education: Bachelor's Degree Required
• Work Experience: 3 - 5 years
• Part/Full Time: Full-Time

Contact / Additional Information

For more information and to apply visit https://cocm.com/career/director-of-housing-operations-facilities/

If you have your resume registered on StudentAffairs.com you can apply for this position online.