Summary

The Manager of Technology and Admission Operations position functions as a vital member of a high performing enrollment management team. Serving as the lead strategist of the Slate CRM team, the Manager of Technology and Admission Operations is responsible for appropriate data management and efficient and effective operations. Along with the other team members of the Enrollment Management team, the Manager of Technology and Admission Operations works collaboratively with coaches, faculty, and other departments as we recruit and support students during their college journey.

Duties and Responsibilities

• Collaborate with the Vice President for Enrollment, Director of Admissions, and Director of Financial Aid to ensure priorities are met with the ongoing deployment of the Slate CRM in conjunction with the SIS - Colleague.
• Work across campus to ensure the accuracy of reporting and promotion of a data-informed environment, including serving as a member of committees relevant to enrollment technology.
• Lead and coordinate annual cycle prep in advance of each recruitment campaign.
• Oversee and manage the data transfers between Colleague (SIS), Slate (CRM), Front Rush, and other systems.
• Assist with building and maintaining queries in Slate for various initiatives, including but not limited to deliver mailings, counselor and student call team contacts, campus visits, and decision creation.
• Manage decision letter mail merge processing, upload, and release of Admission, Merit Scholarship, and Financial Aid offer decisions.
• Create fields, prompts, templates, and interactions in Slate CRM as needed.
• Build and maintain a designated recruitment territory, including domestic travel primarily in the fall.
• From inquiry to enrollment, manage recruitment territory goals by initiating, responding to, and nurturing connections with prospective students and families.
• Use market data and performance metrics to evaluate and improve recruitment strategies.
• Conduct individual interviews and campus tours for prospective students and their families.
• Guide students and families through the admission process, including financial aid and scholarships.
• Evaluate applications and present recommendations to the admissions committee.
• Assist in planning, preparation, and participation in all major on-campus and virtual recruitment events, including evenings and weekends.
• Communicate regularly with prospective students via phone, email, text, and other platforms.
• Provide exceptional student-centric customer service throughout the admission process.
• Assists with coverage of front desk and main phone line.
• Represent Washington & Jefferson College's values, mission, and brand with authenticity and enthusiasm.
• Other duties as assigned, which may include project leadership, event planning, targeted outreach campaigns, social media marketing, and communications development.

Qualifications

A bachelor's degree, 1- 3 years of relevant work experience preferred, and a valid driver's license are required. We are looking for candidates with demonstrated excellence in writing, oral communication and oral presentations; knowledge of and an enthusiasm for a liberal arts education; proven ability to organize and follow through on projects; information technology competency; willingness to travel; and evidence of the ability to establish rapport easily with a wide variety of people.

Additional Criteria

• On-site/flexible work schedule with primary schedule Monday - Friday, 9:00 a.m. - 5:00 p.m.
• Valid driver's license is required
• Willingness to travel for extended periods
• Available for work on weekends and evenings as needed
• Willingness to carry recruitment materials
• Ability to pass background check and child abuse clearances

Supervisory Duties

The position does not require managing other employees.

Disclaimer

The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the position described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the position.

Job Description Status

The duties and responsibilities listed in this job description are illustrative ones anticipated for this position. Other duties and responsibilities may be assigned as required. Washington & Jefferson College reserves the right to amend or change this job description to meet the needs of its programs. This job description and any attachments do not constitute or represent a contract.

Application Instructions

Apply for this job at https://washjeff.applicantpro.com/jobs/. Please submit a cover letter and resume. It is recommended that all documents be in PDF format and uploaded at one time. Review of applications will begin immediately.

Employee Benefits

Washington & Jefferson College offers a comprehensive benefit package for benefit eligible employees; including health, vision, and dental coverage, group life insurance, AD&D and LTD coverage, retirement plan, generous leave time, and the tuition benefit programs. These benefits add significantly to the employee's total compensation package.

Getting to Know W&J

Washington & Jefferson College is the best of both worlds: a small-town college setting in historic Washington, Pa., with easy access to the bustling business and cultural districts of nearby Pittsburgh, Pa. just 30 miles to the north. Founded in 1781, W&J College is a private, residential liberal arts college that is focused on student success. Our dedicated, experienced professors are passionate about teaching and work closely with our students to ensure that they receive a quality, comprehensive education. For more than 200 years, our alumni have influenced change in business, politics, medicine, and the arts and sciences as CEOs, lawyers, doctors, researchers, writers, teachers, and in many other equally worthy professions.

Celebrating Community

Washington & Jefferson College welcomes people of all backgrounds and beliefs who wish to participate in a diverse educational community. The College strives to be a place where all students, faculty, administrators and employees are able to live, study and work in an atmosphere free from bias and harassment. The College encourages civil debate and lively exchange of ideas in the belief that such exchanges promote understanding that will grow beyond simple tolerance of difference to embracing and celebrating the richness of diversity. Our graduates acquire knowledge and learn skills that help them thrive in a culturally diverse world.

Equal Opportunity Employer

Washington & Jefferson College (W&J) complies with all applicable federal, state and local laws and provides equal opportunity in all educational programs and activities, admission of students and conditions of employment for all qualified individuals regardless of race, color, sex, religion, age, disability, sexual orientation, protected veteran status, gender identity, or national origin.

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

https://washjeff.applicantpro.com/jobs/3793034-676042.html

Requirements

• Start Date: No Start Date
• Education: Bachelor's Degree Preferred
• Work Experience: 0 - 2 years
• Part/Full Time: Full-Time

Contact / Additional Information