LOCATION: Green Bay

STANDARD HOURS: 11:00 am - 7:00 pm and rotating schedule on Saturdays from 8:00 – 2:00 pm.

PAY RANGE: $25.81 - $27.82 per hour

*Salaries/Wages for all finalists (internal and external) will be placed within the range based upon education, experiences, current wages, and internal equity.

POSITION SUMMARY

Responsible for computer and software services.  Maintain, repair and install computer software, computer hardware, web conferencing systems, and peripherals.  Provide exceptional service to a diverse set of end-users located across the district.  The role is focused to achieving Service Level Agreements (SLAs) and works collaboratively with all other members of the IIT staff.

ESSENTIAL FUNCTIONS

• Answer user inquiries regarding computer software or hardware operation to resolve problems or requests.
• Set-up equipment for employee use, performing or ensuring proper installation of cables, peripherals, operating systems, or appropriate software.
• Install and perform repairs to hardware, software, or peripheral equipment, following standard design or installation.
• Maintain records of daily data communication transactions, problems, and remedial actions taken or installation activities along with documentation for department procedures.
• Work closely with all IIT staff to analyze and resolve issues and to participate in cross-functional projects.
• Resolve technology issues for customers using ticketing software to log all work performed and close them in accordance with department Server Level Agreements (SLAs).
• Install and maintain networked and stand-alone printers.
• Work at district sites where NWTC computers are deployed including all RLC locations as required.
• Assist with HelpDesk calls, provide technical assistance/guidance to lab technicians, resolve technology issue/requests for all staff district-wide, and provide support to all Regional Learning Centers.
• Assist with install and maintenance of Microsoft Teams phones and basic voice services.
• Other duties as assigned.

MINIMUM QUALIFICATIONS AND WORK EXPERIENCE

• Associate's Degree in Computer Science, Computer Support Specialist or related degree.
• Minimum two years related experience in microcomputers and networking.
• Ideal candidate will be experienced with support desk operations including opening, resolving, and follow-up of support calls. Excellent outstanding client service attitude, proficiency with Microsoft Office 365 (O365), Microsoft Teams, Windows 10/11+, and troubleshooting skills in computer hardware and software.
• This position requires the ability to collect information, research solutions, successfully configure and install both software and hardware, and resolve issues to meet customer requirements.
• Must hold a valid driver’s license and be insurable under the District’s standard insurance policy terms.

**An equivalent combination of education and work experience may be considered.

Preferred Qualifications:

• Knowledge of recent versions of Apple OSX, Web Conferencing equipment, Azure Virtual Desktops, and Microsoft SCCM a plus.

NWTC does not discriminate on the basis of political affiliation, age, race, creed, marital status, color, religion, national origin, disability, veteran status, sex, sexual orientation, gender, genetic testing or other applicable legislated categories. Inquiries regarding the College’s nondiscrimination policies may be directed to the Associate Vice President of Student Affairs at 920-498-6823 or nondiscrimination@nwtc.edu

Requirements

• Start Date: No Start Date
• Education: Associates Degree Required
• Work Experience: 2 - 4 years
• Part/Full Time: Full-Time

Contact / Additional Information

Apply to www.nwtc.edu/jobs