Digital Operations Manager

Position Title:

Digital Operations Manager

Position Type:

Fixed Term (Fixed Term)

Hiring Range:

$82,600-$85,400

Pay Frequency:

AnnualA. POSITION PURPOSE

The Digital Operations Manager plays a crucial role in managing the digital technologies, processes, and procedures used by the Enrollment and Operations team, and School of Law more broadly. As the primary webmaster for the School of Law, this role will oversee day-to-day operations of the website as well as long-term strategy. This work will be performed in close collaboration with Law Digital Media and University Marketing. The Digital Operations Manager will also perform critical functions within the operations of Charney Hall. This includes serving as the primary back-up for the Charney Hall building manager and the development or maintenance of various digital systems used within the operations function. They will support law school faculty and staff by being an expert in university-supported applications and using this expertise to facilitate trainings and completing new employee onboarding. This position is situated within the Enrollment and Operations team, and may need to work on some nights and/or weekends. This position reports to the Sr. Director of Law Finance and takes additional direction and guidance from the Assistant Director of Enrollment and Operations.

B. ESSENTIAL DUTIES AND RESPONSIBILITIES

School of Law Website Management

• Serves as primary webmaster for School of Law website

• Oversees the management, maintenance, and long-term-strategy of the Law School website to ensure accuracy, functionality, and alignment with University best practices.

• Serve as the primary point of contact for university QA / accessibility tools, including tracking and resolving web issues such as broken links, misspellings, broken media, other quality assurance, and accessibility issues.

• Establish and implement routine update schedule and manage regular updates and projects with key stakeholders, such as faculty, Deans, and department heads

• Responsible for maintaining operational elements of website

• Facilitate regular training for web working group on Terminal4 (T4) usage, and provide timely updates on T4 functionality

• Collaborates with Law Digital Media as well as University Marketing and Communications team on branding and visuals

• Works closely with Assistant Director for Digital Media on website planning and implementation of new website organization

• Implements regular updates to department pages

• Troubleshoots website issues

• Attend university-wide web meetings and trainings

School of Law Operations

• Acts as primary user of Salto access system, resolving issues that arise with door locks and individual employee or student access

• Maintains access-related documentation

• Monitors Charney Ops delegated inbox to manage building maintenance, access, or other issues that arise

• Develops, in coordination with the Building Manager, an efficient operations ticketing system

• Acts as primary back-up for Building Manager

• Acts as a valuable member of the Enrollment and Operations team, working closely within all Enrollment, Operations, Finance, and HR functions of the school of law

• Manages Webinar and/or Zoom events for Enrollment and Operations for internal and external audiences

• Provides assistance for all activities and events related to the functions of the Enrollment and Operations Office, potentially including nights and/or weekends

School of Law Onboarding

• Collaborates with Law Technology and University-wide Academic Technology to fulfill new employee IT needs

• Creates and manages faculty and staff profiles on the School of Law website.

• Provides high-touch customer service to new employees in understanding how to use law school programs/applications, in addition to physical technology in Charney Hall

Digital Asset Management

• Serve as the primary point of contact for system updates, integrations, and troubleshooting across all supported digital tools.

• Develops and maintains list of all programs and applications utilized by law school and provides guidance on best digital practices for law school users

• Conducts regular audits of digital assets within the the law school in coordination with Law Fiscal Operations

Application Training and Expertise

• Become expert in single sign-on systems (SSO) for the law school, such as room reservation system (ad astra), calendering system (Live Whale), data collection (Qualtrics), etc.

• Provide support to faculty and staff on SSO applications

• Facilitate training on SSO applications for law school users

• Act as law school liaison with the university on meetings, updates, training opportunities related to digital technologies

• Complete cross-training with Law Technology staff to provide Tier 1 technology support, especially during high-peak times such as exam periods and semester ramp-up

Other duties as assigned.

C. PROVIDES WORK DIRECTION

Supervision of student assistants.

D. QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The items below are representative of the knowledge, skills, abilities, education, and experience required or preferred.

This position requires the ability to effectively establish and maintain cooperative working relationships within a diverse multicultural environment and to promote and contribute to an inclusive and respectful workplace.

1. Knowledge

• Content Management Systems (T4 experience highly preferred)

• Some experience or knowledge of html preferred, but extensive hard-coding experience not required

• Knowledge of PC and Mac, including Microsoft Office suite, Google Apps; willingness to learn and master new software

• Experience with T4, Qualtrics, and Live Whale strongly preferred

• Previous experience in website management preferred

2. Skills

• Strong organizational and project management skills

• Excellent written and oral communication and interpersonal skills for interaction with faculty, students, staff, and visitors

• Professional and effective representation of law school community with internal and external university stakeholders

• Strong customer service skills

• Excellent interpersonal skills

3. Abilities

• The ability to work independently, prioritize, and complete projects accurately and on time with minimal supervision

• Able to work in a team-based, collaborative environment

• Proven ability to thrive in a multi-task, fast-paced environment, including working in a team-centered manner

• Friendly, personable, and committed to providing excellent service to faculty, staff, students, and guests

• Ability to exercise discretion and professionalism in handling sensitive information

• Appreciation for and understanding of a Jesuit education

• Demonstrated ability to work in an inclusive environment with diverse stakeholders

4. Education and Experience

• Bachelor's degree or equivalent experience required.

• At least three years of relevant experience required.

E. PHYSICAL DEMANDS

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. In accordance with the Americans with Disabilities Act, as amended, the California Fair Employment & Housing Act, and all other applicable laws, SCU provides reasonable accommodations for qualified persons with disabilities. A qualified individual is a person who meets skill, experience, education, or other requirements of the position, and who can perform the essential functions of the position with or without reasonable accommodation.

• Considerable time is spent at a desk using a computer terminal.

• Will be required to travel to other buildings and offices on the campus.

• May be required to attend conferences and training sessions locally and out-of-state.

• Will be required to work occasional night and weekend events in support of enrollment or academic activities.

F. WORK ENVIRONMENT

The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job.

• Typical office environment.

• Mostly indoor office environment with windows.

• Offices with equipment noise.

• Offices with frequent interruptions.

• Outdoor events.

EEO Statement?

Santa Clara University is an equal opportunity employer. For a complete copy of Santa Clara University's equal opportunity and nondiscrimination policies, see http://www.scu.edu/title-ix/policies-reports/

Title IX of the Education Amendments of 1972

Santa Clara University does not discriminate in its employment practices or in its educational programs or activities on the basis of sex/gender, and prohibits retaliation against any person opposing discrimination or participating in any discrimination investigation or complaint process internally or externally. Information about Title IX can be found at http://www.scu.edu/title-ix. Inquiries can also be made to the Assistant Secretary of Education within the Office for Civil Rights (OCR).

Clery Notice of Availability

Santa Clara University annually collects information about campus crimes and other reportable incidents in accordance with the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. To view the Santa Clara University report, please go to the Campus Safety Services https://www.scu.edu/campus-safety/clery-act-compliance/ . To request a paper copy please call Campus Safety at (408) 554-4441. The report includes the type of crime, venue, and number of occurrences.

Americans with Disabilities Act

Santa Clara University affirms its commitment to employ qualified individuals with disabilities within the workplace and to comply with the Americans with Disability Act. All applicants desiring an accommodation should contact the https://www.scu.edu/phonebook/Department-of-Human-Resources, and 408-554-5750 and request to speak to Indu Ahluwalia by phone at 408-554-5750 or by email at mailto:iahluwalia@scu.edu.

Telecommute

Santa Clara University is registered to do business in the following states: California, Nevada, Oregon, Washington, Arizona, and Illinois. Employees approved to telecommute are required to perform their work within one of these states.

To view the full job posting and apply for this position, go to https://apptrkr.com/6312195

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Requirements

• Start Date: No Start Date
• Education: Varied (See Description)
• Work Experience: 2 - 4 years
• Part/Full Time: Full-Time

Contact / Additional Information

To apply, visit https://apptrkr.com/6312195