Under the general direction and supervision of the Director, Continuing Education Services, the Administrative Assistant I is often the first point of contact for Adult Education programs and services and is responsible for a variety of customer service and clerical duties related to Adult Basic Education (ABE), General Educational Development (GED® test preparation), English as a Second Language (ESL), and related Continuing Education activities. The full-time regular position provides day-to-day operational support for Adult Education programs and interacts with students, faculty, staff, agency personnel, community partners, and members of the public. The position’s primary assignment is Adult Education and may provide support for other Continuing Education Services functions, locations, and customer service operations as operational needs require. Occasional front-desk and reception coverage within Continuing Education Services may be required.

Essential Functions

Perform Reception Duties

1. Provide high-quality, responsive customer service, which includes, but is not limited to, the following:
   • Answer and direct phone calls.
   • Greet and direct customers, students, staff, and visitors.
2. Answer routine questions regarding Adult Education, ABE, GED, test prep, ESL, and related services.
   • Maintain a positive and helpful front desk presence.
   • Support day-to-day operations of Adult Education programs.
   • Establish student access to approved Adult Education distance learning programs, including entry of student demographic and enrollment information.
   • Create and maintain attendance-tracking documents and shared-drive records.

Maintain Student Files

• Create and maintain student files and ensure information is complete.
• Update files with new information.
• Enter student records into Colleague or other imaging systems.
• Organize files for imaging.
• Scan, image, and index documents.
• Verify integrity and accuracy of records.
• Retrieve records and documentation as needed.

Maintain Adult Education Office

• Maintain office organization, expediency, quality control, accuracy, and workflow for assigned duties.
• Prepare reports as requested.
• Demonstrate resourcefulness and creativity in performing duties.
• Communicate effectively with program, division, and college personnel in a timely, clear, and professional manner.
• Engage in teamwork and support the continuous, efficient flow of work within the division.
• Assist with the logistics and coordination of student orientations, assessments, workshops, events, and related activities.
• Participate in maintaining a positive office atmosphere that fosters respect, collaboration, and a welcoming environment for everyone.

Maintain Office Supplies and Instructional Materials

• Inventory, order through the correct Continuing Education Services contact, receive, and distribute office supplies and instructional materials as needed.
• Prepare, copy, file, and distribute program materials electronically and in hard copy, including correspondence, reports, curriculum materials, and other program documents.
• Process, distribute, and maintain incoming and outgoing program mail.
• Provide administrative and organizational support to students, staff, and faculty, including assistance with paperwork and technology-related needs.

Promote a Culture of Belonging

Support and promote an environment of belonging where all students, faculty members, and college employees feel welcomed, valued, and empowered to contribute. Foster a community where each individual and their varied perspectives enrich the educational experience and create a safe and respectful environment. Support the College’s policies and programming related to access, fair employment, and equal opportunities for all.

Minimum Qualifications

1. High school graduate or equivalent.
2. Two (2) years of administrative assistant/clerical experience OR one (1) year of office experience plus one (1) year of related training.

Salary

$17.94 per hour

Benefits

SCC BEN Dollars – Eligible Employees: Full-time status. Regular employees with an FTE of 0.75 or greater will be eligible for SCC Ben Dollars. All employees will be required to elect a health insurance option. If the cost of insurance coverage selected by an employee exceeds the SCC Ben Dollars available, all additional costs will be withheld from the employee’s paycheck. Any SCC Ben Dollars that the employee does not elect to use for the purchase of dependent health and dental insurance will be paid to the employee in cash at $0.93 per $1.00 benefit dollar. All amounts paid are subject to withholding for income and employment taxes, but not subject to the College’s contribution toward the Retirement Savings Plan – Group Retirement Account (GRA).

Schedule

Normal working hours for this full-time regular position are scheduled between 7:00 a.m. and 8:00 p.m., Monday through Friday, requiring a minimum of a 40-hour workweek, based on a 260-day work calendar. Scheduled special activities, emergencies, or temporary schedule changes may require hours outside of the regular workday or workweek.

Requirements

• Start Date: No Start Date
• Education: High School or Equivalent
• Work Experience: 0 - 2 years
• Part/Full Time: Full-Time

Contact / Additional Information

Link to apply: https://southeast.peopleadmin.com/postings/12786