Plan, prepare, and execute AV support for campus events.

• Manage the AV execution and support for commencement, orientation, alumni weekend, and other major campus events.
• Provide AV support and guidance for various minor events, including weekend and evening events.
• Ensure all AV event needs are met by maintaining technology in proper working order, setup, and operational as needed.
• Communicate effectively with event stakeholders to ensure needs are understood and met.

Assist with supporting and designing AV systems for classrooms, meeting spaces, event spaces, and athletics.

• Respond quickly to and resolve classroom technology emergencies, including computer projection, sound, and related equipment issues.
• Design, implement, and support AV systems using industry-standard best practices.
• Read and design schematic diagrams and design drawings.

Support the IT service request system by evaluating, assigning, completing, advising, and following up on incidents and service requests.

• Interact with campus users via in-person meetings, email, phone, and remote support tools to resolve technology problems.
• Serve as a consultant to advise users on best practices for maintaining their technology.
• Contribute to the departmental knowledge base.

Provide software support, including Microsoft and Mac OS, Microsoft Office, Adobe Creative Cloud, and other software to support academic and university operations. 

Assess, repair, and maintain networked printers and Multi-Function Copiers across campus. 

Manage equipment inventory, ensuring all AV equipment is accounted for and in good condition.

• Conduct training sessions for faculty and staff on using AV equipment and classroom technology.
• Perform regular preventative maintenance on AV systems.

Work with and mentor student technicians.

• Mentor student technicians providing on-campus support.
• Assist with the development and ongoing training program for student technicians.

Respond to unplanned circumstances that may interrupt services.

• Use critical thinking skills to identify and respond to problems quickly.
• Collaborate with colleagues to resolve problems as quickly as possible.
• Provide exceptional customer service communication.

Work as a team on various departmental working/project groups. 

Evening and weekend hours as required. 

Other duties as assigned.

The salary range is $23.00 - $27.00 per hour. The actual rate will be determined based on experience and qualifications and other factors permitted by law.

Minimum Qualifications

• Associate degree or an equivalent combination of education and experience in audio-video technology operation and support.
• Experience providing technical support across various technologies, including Windows, MacOS, iOS, Android, and printers.
• Experience with audio-visual control systems such as Crestron, Extron, or AMX, including installation, configuration, and programming (Extron experience is strongly preferred).
• Experience supporting AV for high-profile events that require high attention to detail and diligent planning and preparation.
• High attention to detail with the ability to make quick and accurate decisions.
• Ability to operate a university vehicle.
• Ability to lift and carry necessary equipment and utilize ladders to perform tasks.
• Ability to install cable in various conduits, tight spaces, crawl spaces, etc.
• Proven ability to troubleshoot complex technical issues quickly and effectively under pressure.
• Experience with virtual event platforms (e.g., Zoom, Microsoft Teams) for hybrid events.
• Ability to prioritize and manage multiple tasks while providing exceptional and reliable customer service.
• Creative problem solver able to diagnose and replace hardware components in campus technology.
• Excellent communication skills to assist peers, faculty, staff, and students clearly and effectively.
• Commitment to DE&I with the ability to work inclusively with a diverse team and serve a diverse clientele.
• Strong passion for technology and eagerness to learn and maintain current knowledge in an ever-changing technology landscape.

Preferred Qualifications

• AVIXA CTS, CTS-I, or CTS-D Certification.
• Experience in designing, installing, and integrating AV technology into meeting, event, classroom, and athletics environments.
• Extron programming certification.
• Familiarity with Microsoft SCCM, JAMF, and ITSM tools (preferably Team Dynamix).
• Experience providing technical support in a higher education environment.

Requirements

• Start Date: No Start Date
• Education: Associates Degree Preferred
• Work Experience: 0 - 2 years
• Part/Full Time: Full-Time

Contact / Additional Information

Interested applicants must apply online at http://employment.stlawu.edu uploading all required materials which are defined in the “special instructions to applicant” section.  Review of applications will begin immediately and continue until the position is filled. Questions about the position may be directed to Jamie Richardson, Director of Infrastructure and Operations, jrichardson@stlawu.edu.

All offers of employment are contingent upon the finalist successfully passing a background (including criminal records) check.