Student Affairs

Application Administrator I/II

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Central Michigan University

Mount Pleasant, MI United States

APPLICATION ADMINISTRATOR I/II

 

Position Number: 73040

 

Type of Recruitment: External

 

Position Summary:

 

The Application Administrator is focused on the complete support, provisioning, installation/configuration, operation, maintenance and security of hardware and software related to the core systems in the Office of Information Technology (OIT). This position is part of a team supporting the core applications deployed by OIT, and participates in technical research, support and development of these systems to enable continuing innovation within OIT's infrastructure. This position is a primary resource for technical support and maintenance concerns; ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational goals, values, and standards, and promotes excellent teamwork and communication with all team members.

 

Required Qualifications:

 

Application Administrator I:

Bachelor’s degree, preferably in computer science or related discipline, or equivalent education and experience.

Experience related to the installation, configuration, modification and support of networked systems, databases, and servers.

Knowledge of scripting, such as PowerShell.

Prior experience in system administration and enterprise system support, application programming, and experience working with databases.

Experience with Windows server administration.

Experience with configuration and maintenance of databases.

Experience with applying the basic security principles of confidentiality, integrity, and availability to information and information systems.

Familiarity with highly available database configurations.

Basic knowledge of TCP/IP protocol, DHCP, DNS, Active Directory.

Experience with administration of one or more low-complexity applications, such as those running on a single or few servers or having relatively low organizational impact.

Positive interpersonal skills.

Ability to research and resolve complex technical issues.

Ability to manage multiple systems and projects at any given time.

Ability to communicate clearly and effectively and project a positive and professional attitude when working or interacting with students, faculty, visitors and fellow work associates.

Self-motivated and able to work both independently and as part of a team.

Ability to learn quickly, meet established deadlines and demonstrate strong problem solving and critical thinking skills.

Ability to manage timelines and deliverables, to create and manage task lists, and to meet work and project schedules as determined by others.

Ability to monitor, and update project task with appropriate details to assure effective completion of the project.

Ability to partner with cross-functional teams to drive communications that minimize redundancy and promote efficient standardization.

Ability to perform the essential functions of the job.

 

Application Administrator II

All the qualifications of Application Administrator I, plus:

Two years of experience related to the installation, configuration, modification, and support of networked systems, databases, and servers.

Experience with one or more of CMU’s low-complexity applications, such as Papercut, Mahara, Timelink, IIS, etc.

Experience with administration of one or more high-complexity applications, such as those requiring three or more servers, or having a large organizational impact.

Experience in administering systems in a highly-available configuration.

Experience with database query languages, such as T-SQL.

Ability to work with user offices and subject matter experts in creating solutions using core supported systems.

Ability to develop data sets and automated testing procedures for functional testing; lead user acceptance testing and ensure traceability to requirements.

Experience with identifying and mitigating information security risks for servers and applications.

Ability to gather and analyze user needs and create specifications to meet user requirements.

Ability to participate in cross-functional teams to solve complex business or systems issues.

Ability to recommend and implement changes in development, maintenance and overall system standards.

 

Preferred Qualifications:

 

Familiarity with one or more of CMU’s enterprise applications, such as SharePoint, Blackboard Learn, Papercut, Timelink, IIS, etc.

Ability to work with user offices and subject matter experts in creating solutions using core supported systems.

Ability to gather and analyze user needs and create specifications to meet user requirements.

Experience working in a service desk, technician, or desktop support role.

 

Duties & Responsibilities:

 

Application Administrator I:

Demonstrates strong ownership and commitment to supporting systems and resolving system issues for end users, which includes developing a deep understanding of system and application functionality, system and application configuration, inter-system dependencies, and impact from system changes and upgrades.

Participates in determining system testing approaches and test planning, and assists in creating test procedures to assess impact of application and system upgrades in system performance and reliability.

Works closely with OIT staff and vendors to provide seamless support of systems on behalf of end users.

Ensures the complete backups of systems and assists in creating and maintaining technical documentation for systems.

Routinely monitors system logs and investigates discovered issues or events.

Ensures applications meet university security standards and requirements.

Provides ongoing application functionality instruction to end-users as needed.

Serves as critical backup to peer staff for identified systems and applications support.

Maintains a positive, service oriented approach with all faculty, staff, and students.

Acts as a technical resource for projects that involve the administration of an application

Other duties as assigned.

 

Application Administrator II

All the duties of Application Administrator I, plus:

Assists in establishing system specifications and infrastructure.

Executes and contributes to procedures for production control and release management for systems, maintains clear documentation of system releases, and ensures production deployments are successful.

Secures systems by developing system access, monitoring and control, and assists in establishing and testing disaster recovery policies and procedures for systems.

Assists with investigation of any security incidents related to the core systems in OIT.

Works with the Information Security team to mitigate identified risks in relation to the core systems in OIT.

Establishes load/stress testing for systems and participates in capacity planning for systems.

Responsible for administering one or more low-complexity applications or systems.

 

Supervision Exercised:

 

None.

 

Employee Group: Professional & Administrative -Salary

 

Staff Pay Level:

 

Pay Range: $50,000 - $60,000

 

Division: President

 

Department: Office of Information Technology

 

Position Status: Regular

 

Position End Date:

 

Employment Status: Full Time

 

FTE: 1.0

 

Position Type: 12 month

 

Weekly Work Schedule: M-F 8-5; Weekends, evenings, and nights as needed

 

Location: Mount Pleasant, MI

 

Posting Ends: 12/04/2022

 

Open Until Filled: No

 

About the Department:

 

About CMU:

 

Central Michigan University has a more than 125-year legacy of preparing students to become leaders and changemakers in their communities and in their personal and professional lives.

 

We serve nearly 15,500 students on our Mount Pleasant campus, in satellite locations around the state and throughout the country, and through flexible online programs. Many of our approximately 300 undergraduate, master’s, specialist and doctoral programs in the arts, media, business, education, human services, health professions, liberal arts, social sciences, medicine, science and engineering are nationally ranked for excellence.

 

CMU leads the nation in leadership development programming through our Sarah R. Opperman Leadership Institute, and we are proud to be among only 5% of U.S. universities in the top two Carnegie research classifications. Our faculty work with graduate and undergraduate students in areas such as Great Lakes research, medical innovation, engineering technology and more.

 

Central is home to 17 men’s and women’s Division 1 sports including football, basketball, gymnastics, baseball, wrestling and more. Our student-athletes achieve great success in competition and in the classroom, capturing Mid-American Conference championships and maintaining an average cumulative GPA of 3.17.

 

CMU is located in Mount Pleasant, a community that blends the best of small-town living with big-city amenities. It’s part of the culturally varied and vibrant Great Lakes Bay Region that also includes Saginaw, Bay City, Midland and the state’s largest Native American community, centered on the Saginaw Chippewa Isabella Reservation in Mount Pleasant.

 

Area residents enjoy the mix of outdoor activities, cultural events, shopping and dining options, and family attractions. Other major Michigan destinations and attractions — Lansing, Grand Rapids, Detroit, Traverse City, wineries, beaches, golf and ski resorts, and many more — are within easy reach of the city’s central location in Michigan’s Lower Peninsula.

 

CMU employees enjoy access to a nationally recognized wellness program along with health care and benefits that exceed regional, state and national norms.

 

CMU Leadership Standards:

 

Central Michigan University is a place where we value students and work for their success, where we act as family, and where employees are engaged, appreciated and have extraordinary opportunities to make a difference.

 

We intentionally maintain and strengthen the hallmark CMU culture that sets us apart from our peers by expecting CMU leaders and employees to model the following Leadership Standards and develop them within their teams.

 

Please review the https://www.cmich.edu/office_president/Documents/leadershipstandards_poster.pdf before applying for this position.

 

Message to Applicants:

 

Central Michigan University is dedicated to fostering a broadly diverse and inclusive campus that respects all social identities, experiences, and perspectives. In an effort to further this initiative, we are especially interested in candidates who will advance and promote an inclusive and supportive environment for every member of our university community.

 

You must submit an on-line application in order to be considered as an applicant for this position.

 

Cover letters may be addressed to the Hiring Committee.

 

To apply, visit

 

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Requirements

  • Start Date: No Start Date
  • Education: Varied (See Description)
  • Work Experience: 2 - 4 years
  • Part/Full Time: Full-Time

Contact / Additional Information

To apply please visit https://apptrkr.com/3664602