Student Affairs

Academic Advisor/MSIS


Central Michigan University

Mount Pleasant, MI United States



Position Number: 78970


Type of Recruitment: External


Position Summary:


An Academic Advisor manages a caseload of students with a goal of providing comprehensive support for their academic performance, goals, and timely completion of their degree. This position is responsible for delivering academic advising and student services for the Master of Science in Information Systems program. Primary activities include advising incoming and current students, documenting notes using customer relationship management software solutions, providing campus referrals and student support services as needed, and other tasks as assigned.


Required Qualifications:


Master’s Degree.

Two years of higher education experience working directly with students.

Knowledge of college student development and research on retention and persistence.

Ability to professionally represent the university to diverse constituencies.

Demonstrated ability to communicate effectively, build rapport and project a positive attitude.

Demonstrated organizational and problem-solving skills.

Knowledge of current and best practices related to college student retention, academic success coaching, and academic advising.

Working knowledge of computer applications and willingness to learn new technology and systems.

Demonstrated ability to maintain confidentiality.

Willingness to work evenings and weekends as needed.


Preferred Qualifications:


Experience advising/coaching college students, teaching, and understanding of higher education administration.

Experience using retention data and customer relationship management software solutions.

Working knowledge of the university curriculum, academic programs, policies and procedures.

Experience with outreach campaigns.

Knowledge/experience working with international students.


Duties & Responsibilities:


Provides direct and ongoing academic advisement and support for an assigned student caseload to facilitate retention and timely graduation.

Works in collaboration with colleagues on continual improvement of services.

Provides group information sessions and seminars to prospective and current students.

Creates a learning environment focused on strategies to achieve academic success.

Communicates with faculty to assist students as needed.

Advises students on degree planning, career options and success strategies; assist students with meeting academic progression benchmarks.

Advises students in virtual settings, via phone, as well as face to face.

Develops technical skills needed for efficient and effective academic advising (class registration, course planning, general financial aid knowledge as it relates to Satisfactory Academic Progress and a customer relationship management system).

Maintains regular communication with assigned students and provide retention feedback to the university regarding student persistence and progress to degree completion.

Assists with program evaluation and assessment, providing recommendations to enhance communication and the development of strategic initiatives.

Provides direct outreach for students experiencing academic difficulty by monitoring early alerts and utilizing university resources customized to individual student needs.

Refers students in need of assistance to appropriate campus resources.

Works with college faculty and staff to develop, deliver, and evaluate effective retention efforts.

Complies with FERPA and any other federal, state or university rules or regulations.

Maintains a detailed record of projects (plans, outcomes, refinements).

Participates in professional development and serve on university-wide committees or initiatives as requested.

May advise students from other college academic programs, depending on caseload needs.

Performs other duties as assigned.


Supervision Exercised:




Employee Group: Professional & Administrative -Salary


Staff Pay Level:


Pay Range: $40,000-$50,000


Division: Academic Affairs


Department: Advising Student Services/CBAThe Master of Science in Information Systems (MSIS) Degree is housed in the Business Information Systems Department in the College of Business Administration at CMU. The Academic Advisor for the MSIS Program has the opportunity to advise diverse populations of students pursuing their MSIS Degree on campus.


Position Status: Regular


Position End Date:


Employment Status: Full Time


FTE: 1.0


Position Type: 12 month


Weekly Work Schedule: Mon-Fri, 8am - 5pm; occasional evenings and weekends as needed


Location: Mount Pleasant, MI


Posting Ends:


Open Until Filled: Yes


About the Department:


The Master of Science in Information Systems (MSIS) Degree is housed in the Business Information Systems Department in the College of Business Administration at CMU. The Academic Advisor for the MSIS Program has the opportunity to advise diverse populations of students pursuing their MSIS Degree on campus.


About CMU:


Central Michigan University has a more than 125-year legacy of preparing students to become leaders and changemakers in their communities and in their personal and professional lives.


We serve nearly 15,500 students on our Mount Pleasant campus, in satellite locations around the state and throughout the country, and through flexible online programs. Many of our approximately 300 undergraduate, master’s, specialist and doctoral programs in the arts, media, business, education, human services, health professions, liberal arts, social sciences, medicine, science and engineering are nationally ranked for excellence.


CMU leads the nation in leadership development programming through our Sarah R. Opperman Leadership Institute, and we are proud to be among only 5% of U.S. universities in the top two Carnegie research classifications. Our faculty work with graduate and undergraduate students in areas such as Great Lakes research, medical innovation, engineering technology and more.


Central is home to 17 men’s and women’s Division 1 sports including football, basketball, gymnastics, baseball, wrestling and more. Our student-athletes achieve great success in competition and in the classroom, capturing Mid-American Conference championships and maintaining an average cumulative GPA of 3.17.


CMU is located in Mount Pleasant, a community that blends the best of small-town living with big-city amenities. It’s part of the culturally varied and vibrant Great Lakes Bay Region that also includes Saginaw, Bay City, Midland and the state’s largest Native American community, centered on the Saginaw Chippewa Isabella Reservation in Mount Pleasant.


Area residents enjoy the mix of outdoor activities, cultural events, shopping and dining options, and family attractions. Other major Michigan destinations and attractions — Lansing, Grand Rapids, Detroit, Traverse City, wineries, beaches, golf and ski resorts, and many more — are within easy reach of the city’s central location in Michigan’s Lower Peninsula.


CMU employees enjoy access to a nationally recognized wellness program along with health care and benefits that exceed regional, state and national norms.


CMU Leadership Standards:


Central Michigan University is a place where we value students and work for their success, where we act as family, and where employees are engaged, appreciated and have extraordinary opportunities to make a difference.


We intentionally maintain and strengthen the hallmark CMU culture that sets us apart from our peers by expecting CMU leaders and employees to model the following Leadership Standards and develop them within their teams.


Please review the before applying for this position.


Message to Applicants:


Central Michigan University is dedicated to fostering a broadly diverse and inclusive campus that respects all social identities, experiences, and perspectives. In an effort to further this initiative, we are especially interested in candidates who will advance and promote an inclusive and supportive environment for every member of our university community.


You must submit an on-line application in order to be considered as an applicant for this position.


Cover letters may be addressed to the Hiring Committee.


To apply, visit


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  • Start Date: No Start Date
  • Education: Master's Degree Required
  • Work Experience: 2 - 4 years
  • Part/Full Time: Full-Time

Contact / Additional Information

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