Student Affairs

Senior Director, Graduate Business Programs


Santa Clara University

Santa Clara, CA United States

Position Title:Senior Director, Graduate Business Programs


Position Type:Fixed Term (Fixed Term)


Salary Range:

$79,920 - $93,960 annual; commensurate with experience


Pay Frequency:AnnualA. POSITION PURPOSE


This key staff position leads the online MBA student life and academic support team and is responsible for all aspects of student life, records, and academic support for any student enrolled in MBA programs (especially online) and all MS programs. The Senior Director works directly with the online programs management vendor as well as the Graduate Business Programs team to assist in the retention of graduate business students and enhance the community of scholars in the Leavey School of Business.


The Senior Director works collaboratively within Graduate Business Programs to advise graduate business students to implement academic policy, develop student leaders consistent with the mission and strategic plan of the Leavey School of Business. This position represents the online business programs internally and externally (online vendor, Everspring) in distance education matters, upholds best practices in online business education, and ensures Santa Clara University’s online student experience sets a high standard in the academic community.




Meet and help to establish targets for assigned graduate programs


Work with Sr. Assistant Dean, Leavey School of Business to set program goals.


Academic Support and Records Management.


Coordinate opportunities and provide academic advising for new and returning students.


Work with the Admissions team to ensure a smooth file transition for matriculated students.


Update, maintain and provide information regarding student academic records (course credits, waivers, transfer credits, holds)


Process quarterly academic standing reports to include academic warning, probation, disqualification, as well as Dean’s List awards and Beta Gamma Sigma candidates.


Process quarterly registration; including but limited to:


Monitor enrollment and manage waitlist process during registration period;


Determine timelines for all records related activities


Identify areas in which to streamline process


Work with Bursar’s Office on various issues related on tuition and fees


Assist with graduation and degree conferral


Work with each student to ensure degree completion and conferral.


Provide information to all degree candidates regarding Commencement events


Work with the Online MBA vendor on special items, projects as needed.


Oversee key online administration services staff including the Assistant Director of MBA Program


Online Student Success Coordinator and Assistant Director of MS Programs.


Program Oversight


•Oversee operational aspects of the program to include catering, off-site sessions, program materials, grades, course evaluations, etc.


•Work with LSB Alumni staff on alumni events


•Develop and maintain detailed procedures and timelines for the operation of specialized programs, including program schedule


•Develop orientation programs to create a smooth and informative program start.


•Manage the coordination of grades to assure timely response from faculty and entry by Student Records.


•Monitor grades to identify any problem areas and address academic standing situations.


•Represent the Graduate Business Programs Office in technology related meetings involving IT, the Office of the Registrar, Bursar’s Office


•Responsible for training & appropriate usage of PeopleSoft/Workday features to insure accurate reporting


•Oversees creation & generation of reports for statistical purposes


Course Planning


•Coordinate with department chairs, directors, and concentration managers yearly & quarterly course offerings


•Work closely across grad program teams on cross listed classes with Evening MBA and enrollment caps.


Student Engagement


In coordination with the Faculty Director, develop and implement an appropriate Student Life engagement model consistent with LSB Desired state and University Strategic Plan.


Coordinate with the Grad Business Program team on graduation and other events as needed.


Coordinate and support the on-campus “intensives” events for the Online students.


Lead and coordinate with the MBA Program team on the course Management 3000 and the residency component.


Work with the Online MBA vendor and Faculty Director as needed on special cases and situations with students.


Initiate national SCU Online Community Groups for current/prospective students in, but not limited to Los Angeles, San Diego, Houston, Austin, and New York City.


Collaborate with the Assistant Director of Online Career Programming to develop a strong online business alumni network.




Sits on the Assistant Dean’s leadership team and assists with weekly strategic meetings.


Provides leadership and strategy for student services and coordinates policies and procedures with the Assistant Dean


Cultivate positive and productive relationships with Everspring’s Marketing, Admissions, and Student Services teams (approx. 15+ staff members).


Develop proprietary online learning dashboard (SVP) with SCU Faculty Director and Everspring instructional designers ( to facilitate student collaboration, co-curriculars, faculty engagement and career support.


Collaborate with Everspring’s Executive Director and Student Success Coordinator to achieve high student satisfaction outcomes, retention rates, and metrics as outlined in the University’s Strategic Plan.


• Works with the Assistant Dean on Rankings strategy each year.


•New Program Development


•Represent student & staff perspectives on impact of new program development


•Collect data and seek information on latest educational trends related to new program development


•Working with Assistant Dean or Associate Dean, manage GBP program launch


External Relations


Evaluate emerging opportunities for innovation in online and blended learning for implementation at SCU.


Represent the SCU Online MBA program at local fairs and national conferences including:


Online Learning Consortium


Online MBA Conference


Other duties as needed


Provides Work Direction


To two (2) full time employees and several student workers.


Events and Office Professional




Recommends initiatives and implements changes to improve quality and services.


Identifies and determines cause of problems; develops and presents recommendations for improvement of established processes and practices.


Maintains contact with customers and solicits feedback for improved services.


Maximizes productivity through use of appropriate tools; planned training and performance initiatives.


Researches and develops resources that create timely and efficient workflow.


Prepares progress reports; informs supervisor of project status; and deviation from goals. Ensures completeness, accuracy and timeliness of all operational functions.


Prepares and submits reports as requested and required.


Develops and implements guidelines to support the functions of the unit.




To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The items below are representative of the knowledge, skills, abilities, education, and experience required or preferred.


This position requires the ability to effectively establish and maintain cooperative working relationships within a diverse multicultural environment.




• Understanding and support of the Jesuit tradition of education and a commitment to the fundamental values of service to others, community and diversity.


• Knowledge of Microsoft (mail merge), Excel, Power Point, PeopleSoft (or similar), and Google Apps for Education (at least familiarity and willingness to learn).


• Knowledge of working with online students is ideal.




• Strong expertise in graduate business school recruiting, application operations and student life.


• Exceptional management experience and administrative skills.


• Demonstrated interpersonal, customer service, written and oral communication skills.


• Strong communication and presentation skills; team player.




• Ability to manage complex processes and procedures with attention to detail and accuracy.


• Ability to exercise sound and appropriate judgment in a challenging work environment


• Demonstrated ability to cultivate collaborative relationships with internal and external constituencies.


• Ability to maintain extremely detailed and high levels of confidentiality.


• Ability to problem solve; organized and flexible with ability to set priorities.


• Ability to work with Online students and vendors.


EducationBachelor’s degree required.; Master’s Degree Preferred


Years of Experience6-8 years’ relevant work experience, preferable in higher education




The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. In accordance with the Americans with Disabilities Act, as amended, the California Fair Employment & Housing Act, and all other applicable laws, SCU provides reasonable accommodations for qualified persons with disabilities. A qualified individual is a person who meets skill, experience, education, or other requirements of the position, and who can perform the essential functions of the position with or without reasonable accommodation.


• Considerable time is spent at a desk using a computer terminal.


• May be required to travel to other buildings on the campus.


• May be required to attend conference and training sessions within Bay Area or in- or out-of-state locations.


• May be required to occasionally travel to outside customers, vendors or suppliers.




The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job.


• Typical office environment.


• Mostly an indoor office environment with windows.


• Offices with equipment noise.


• Offices with frequent interruptions.


EEO Statement

?Equal Opportunity/Notice of Nondiscrimination


Santa Clara University is an equal opportunity/equal access/affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and California State laws, regulations, and executive orders regarding non-discrimination and affirmative action. Applications from members of historically underrepresented groups are especially encouraged. For a complete copy of Santa Clara University’s equal opportunity and nondiscrimination policies, see


Title IX of the Education Amendments of 1972


Santa Clara University does not discriminate in its employment practices or in its educational programs or activities on the basis of sex/gender, and prohibits retaliation against any person opposing discrimination or participating in any discrimination investigation or complaint process internally or externally. The Title IX Coordinator and Section 504 and ADA Coordinator is Jenna Elliott, Interim Director of Equal Opportunity and Title IX, 408-551-3043,, , Inquiries can also be made to the Assistant Secretary of Education within the Office for Civil Rights (OCR).


Clery Notice of Availability


Santa Clara University annually collects information about campus crimes and other reportable incidents in accordance with the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. To view the Santa Clara University report, please go to the Campus Safety Services To request a paper copy please call Campus Safety at (408) 554-4441. The report includes the type of crime, venue, and number of occurrences.


Americans with Disabilities Act


Santa Clara University affirms its' commitment to employ qualified individuals with disabilities within the workplace and to comply with the Americans with Disability Act. All applicants desiring an accommodation should contact the, and 408-554-5750 and request to speak to Indu Ahluwalia by phone at 408-554-5750 or by email at


Santa Clara University annually collects information about campus crimes and other reportable incidents in accordance with the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. To view the Santa Clara University report, please go to the Campus Safety Services To request a paper copy please call Campus Safety at (408) 554-4441. The report includes the type of crime, venue, and number of occurrences.


  • Start Date: No Start Date
  • Education: Bachelor's Degree Required
  • Work Experience: 6 - 8 years
  • Part/Full Time: Part-Time

Contact / Additional Information

To apply, visit