Student Affairs

Program Manager, Student Services

University of Notre Dame

Notre Dame, IN United States

Program Manager, Student Services


University of Notre Dame


The University of Notre Dame ( is accepting applications for a Program Manager, Student Services.


Applications will be accepted until 3/2/2021.


The Program Manager for Student Services collaborates with the Associate Director of the Master of Global Affairs (MGA) program and other members of the MGA team at the Keough School to oversee student support. The primary role for the Program Manager is to manage non-curricular support provided to MGA students from the time they are admitted to the Keough School Master of Global Affairs until graduation. Over 50% of our MGA population are international students. The Program Manager must have experience and expertise needed to communicate and implement program policies and practices to a highly diverse student population, and troubleshoot complex international challenges students face involving travel, visas, and housing, particularly during fieldwork abroad. The Program Manager reports to the Associate Director of the MGA Program and will work in close collaboration with colleagues involved in the student side of the administration of the MGA program, including the Academic Program Manager, the Program Manager for the i-Lab, the Associate Director for Professional Development and Alumni Relations, as well as student-focused staff in Institutes and Centers that are part of the Keough School.


Primary Responsibilities:


Manage Student Services throughout the students' experience in the MGA


The Program Manager manages non-curricular support for students at the Keough School. Specifically, he/she:

- Creates, organizes, plans and implements effective communications strategies and messages that inform student cohorts about program policies and practices, address student concerns and questions, and foster student community building;

- Troubleshoots a broad range of individual student issues and concerns that arise, particularly concerning their living situation or finances, both on campus and in the field, in a manner which is professional, respectful, culturally sensitive, and consistent with program policies

- Designs and implements student events and activities, including leading the planning of graduation in collaboration with MGA Associate Director, leading program evaluation and feedback sessions, coordinating student meetings with visitors to campus, and other student events.

- Leads coordination of the MGA Student Activities Council, which facilitates interaction between the students and the program;

- Assists the MGA associate director in determining who meets the academic requirements such as quantitative and language requirements, through review of student transcripts and other documents, and conducts an audit each semester to ensure students have met requirements for graduation and submits reports to graduate school;

- Troubleshoots student course scheduling issues from pre-registration to end of add/drop period each semester, manages approvals for getting into courses, compiles and communicates relevant registration information to students electronically, assists students with academic change forms, audits degree requirements

- Manages development and use of new advising tool “Graduation Progress System” (GPS), which tracks student progress in meeting graduation requirements


Manages Pre-Arrival


- Creates, organizes, plans and implements effective communications strategies and messages to communicate with students admitted to the MGA program; ensures that students meet all requirements for enrollment and participation in the program

- Creates and contributes to collaborative advising system, which allows student advisers and relevant staff to collaborate on student advising for the duration of the MGA program;

- Designs and hosts student orientation in collaboration with Associate Director, including planning program, scheduling sessions, coordinating with invited guests, and answering questions;

- Facilitates travel, housing, visa status, insurance and other administrative arrangements for students admitted to the Master of Global Affairs in collaboration with the office of International Student and Scholar Affairs, Student Housing, and other relevant campus offices, and troubleshoots individual challenges which arise

- Serve as the primary point person for student financial issues, ensuring payment of graduate student stipends, processing on-campus jobs for Master of Global Affairs students, and resolving questions about tuition and financial aid. Serves as liaison to the Office of Student Accounts.


Manages student support for Practicum Experiences


- In collaboration with colleagues at the Kroc Institute, manages arrangements for Kroc Institute students completing six-month field placements, including arranging and troubleshooting travel logistics, working with Notre Dame International to arrange appropriate visas, and troubleshooting visa issues that arise

- Serves as primary point person to ensure students have health insurance during fieldwork, serves as liaison to the University Health Services office on campus, and provides support and troubleshooting to students facing insurance issues while in the field.

- Collaborates with colleagues from the iLab and the Kroc Institute to host a travel safety workshop; pro-actively provides information to students about their responsibilities and resources in anticipation of the complex travel, visa, housing, and safety situations they will face during their fieldwork.


Minimum Qualifications:


B.A. in a relevant field and 5 years of relevant experience; candidates should have a team-oriented, collaborative approach to work; experience working with students and administering student-focused aspects of an academic program, particularly for international students from culturally diverse backgrounds; a professional approach to interpersonal interactions; skills in working collaboratively with a diverse range of stakeholders both within the School and the University as well as with external partners; excellent written and oral communication skills; strong organizational abilities; basic database management and maintenance skills; and ability to maintain confidential information.


Preferred Qualifications:



The University of Notre Dame, founded in 1842 by Rev. Edward F. Sorin, C.S.C., of the Congregation of Holy Cross, is an independent, national Catholic university located in Notre Dame, Ind. For the fifth consecutive year, the University of Notre Dame has received Honor Roll distinctions as one of the top 10 higher education workplaces in the country in the Chronicle of Higher Education's annual "Great Colleges to Work For" survey...and we are proud of it!


This appointment is contingent upon the successful completion of a background check. Applicants will be asked to identify all felony convictions and/or pending felony charges. Felony convictions do not automatically bar an individual from employment. Each case will be examined separately to determine the appropriateness of employment in the particular position. Failure to be forthcoming or dishonesty with respect to felony disclosures can result in the disqualification of a candidate. The full procedure can be viewed at


Equal Opportunity Employment Statement

The University of Notre Dame seeks to attract, develop, and retain the highest quality faculty, staff and administration. The University is an Equal Opportunity Employer, and is committed to building a culturally diverse workplace. We strongly encourage applications from female and minority candidates and those candidates attracted to a university with a Catholic identity. Moreover, Notre Dame prohibits discrimination against veterans or disabled qualified individuals, and requires affirmative action by covered contractors to employ and advance veterans and qualified individuals with disabilities in compliance with 41 CFR 60-741.5(a) and 41 CFR 60-300.5(a).



Please apply online at to Job # For additional information about working at the University of Notre Dame and various benefits available to employees, please visit The University of Notre Dame supports the needs of dual career couples and has a Dual Career Assistance Program in place to assist relocating spouses and significant others with their job search.


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  • Start Date: No Start Date
  • Education: Bachelor's Degree Required
  • Work Experience: 5 - 7 years
  • Part/Full Time: Full-Time

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