Student Affairs

Director of Student Financial Counseling

Massachusetts Institute of Technology

Cambridge, MA United States

DIRECTOR OF STUDENT FINANCIAL COUNSELING, Student Financial Services (SFS), to oversee the twelve-member SFS counseling team.  Will provide guidance, mentorship, and direction to staff; advise on the annual financial aid application and awarding cycle; provide oversight and strategic direction to the customer service team; and guide the development and communication of a financial wellness curriculum for students.  Will be expected to create a strong, integrated service--including the financial aid, customer service (financial aid and student accounts), and financial education functions--that ensures access and affordability for MIT students and their families; and work in close collaboration with the director of Student Financial Operations and director of Student Financial Services to ensure a seamless workflow and staff engagement.  Will report to the director of SFS. 

REQUIRED:  bachelor's degree; at least eight years of progressive student financial services experience at a higher education institution; proven experience supervising a diverse and talented staff; an interest in and proficiency at mastering new information systems; proven history of working collaboratively in a highly matrixed management environment; ability to take full ownership for driving projects, manage resources efficiently, effectively delegate, and prioritize; commitment to serving a diverse customer base, continuous process improvement, and ensuring access and affordability for MIT students and families; and excellent collaboration, communication, and presentation skills.  Seek someone who exhibits a strong bias for action and is able to analyze and interpret complex and multifaceted situations. High-level knowledge of financial aid file review, eligibility determination and/or student account payments, and student financial services-related systems (e.g., PowerFAIDS, Banner, TouchNet) preferred.  Job #18304-11


  • Start Date: No Start Date
  • Education: Bachelor's Degree Required
  • Work Experience: 8 - 10 years
  • Part/Full Time: Part-Time

Contact / Additional Information

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