Student Affairs

SICAS Degree Works Support Specialist

SUNY Oneonta

Oneonta, NY United States

The Student Information and Campus Administrative Systems (SICAS) Center at the SUNY College at Oneonta invites applications for the position of Degree Works Support Specialist. Expectations include working closely with college administrative professionals to provide functional consulting, training, and customer support for the Degree Works software. SICAS is a SUNY-wide program organized to provide software enhancements, technical support, best practices, and training for Ellucian’s Banner software system to member campuses including SUNY state operated and community college campuses and several associate member campuses made up of private colleges and universities in New York State.  SICAS also serves as the program management for the university-wide deployment of Degree Works. The Center is located on its host campus, SUNY Oneonta.  SUNY Oneonta is a comprehensive, public, liberal arts and sciences college with 6,500 students. To learn more about the College or the SICAS Center, please visit   and  .


Duties include but not limited to:  providing customer service, training, consulting, help desk support and campus support in areas related to the Degree Works product for all SUNY campuses; understanding the business problems faced by the offices and users of the Degree Works product; working with Ellucian and member campuses to improve customer satisfaction and promote efficiencies and best practices. This position is located at the SICAS Center in Oneonta. Travel is required.


Required qualifications:  bachelor’s degree; minimum of one year professional experience working with Ellucian’s Banner or Degree Works software; a valid driver’s license.


Preferred:  previous higher education work experience in either the Registrar or the Academic Advising area, SUNY preferred; demonstrated experience, SUNY preferred, with the Degree Works product including the Degree Works Scribe tool; demonstrated experience setting up courses, sections and curriculum in Banner; demonstrated experience with the SICAS modified version of Banner;  excellent written communication and presentation skills; experience providing customer service in person, over the phone and/or via the internet; the ability to translate business processes and requirements into functional specifications; experience working with and serving diverse populations. 


To apply online go to:  . Please upload a resume and letter of interest. Contact information for three professional references is required.


For other employment and regional opportunities, please visit our website at:  .


Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor’s Office of Employee Relations at (518) 474-6988 or via email at

SUNY Oneonta values a diverse college community. Please visit our website on diversity at:  . Moreover, the College is an Equal Opportunity/Affirmative Action employer.  Women, persons of color, persons with disabilities and protected veterans are encouraged to apply.


  • Start Date: No Start Date
  • Education: Bachelor's Degree Required
  • Work Experience: 1 - 3 years
  • Part/Full Time: Full-Time

Contact / Additional Information