Student Affairs

When the Crisis Hits Home

Date/Time: Tuesday, 4/16/2019, 1 pm EST
Duration: 1 hour
Facilitator: Dr. Jon Conlogue and Joanne Goldwater
Price: $108.00

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Student affairs professionals may encounter many crises and catastrophes during their careers. We receive training on all manner of emergencies that may affect our students and our campuses. Less well-explored is what to do when the life-changing event is our own – a personal or professional development that disrupts, or perhaps threatens to derail, our careers and way of life. How do you respond to these types of events? What are the potential impacts? How do you recover when you are thrown a major curve ball?

This webinar will provide participants with perspectives and skills on how to survive, persist, and recover when a personal or professional crisis hits home. Learn some skills that you can use for yourself or to prepare you to help others. Join us for an important and candid discussion on a topic that is rarely discussed openly.


  1. Introduction - What can happen that might create a detour on your career path?
    • Personal issues – family, health; including actual stories from people in the profession
    • Workplace issues – sudden reassignment, department/division reorganization, termination, demotion, or college closing; including actual stories from people in the profession
  2. Stages of grief – from Kubler-Ross and Kessler:
    • Denial - Denial and shock help us to cope and make survival possible. Denial helps us to pace our feelings of grief. There is a grace in denial. It is nature’s way of letting in only as much as we can handle.
    • Anger - Anger is a necessary stage of the healing process even though it may seem endless. The more you truly feel this anger, the more it will begin to dissipate and the more you will heal.
    • Bargaining - We become lost in a maze of “If only…” or “What if…” statements. We want life returned to what is was.
    • Depression - Empty feelings present themselves and grief enters our lives on a deeper level. This stage may feel as though it will last forever. It’s important to understand that this depression is not a sign of mental illness but rather an appropriate response to a great loss.
    • Acceptance - Acceptance is NOT the same as LIKING what has happened; it is simply a recognition that things have changed and an understanding of how they are now.
  3. Recovery - Taking stock, exploring options, moving forward
    • Finding your “Why” – This is a critical aspect of the recovery process. You may find that the recovery process helps you to reconnect, and even reinforces, what got you into your profession to begin with. Alternatively, you may decide that your previous goals and motivations are in need of recalibration (do you need to change your focus?) or a more thorough rethinking (a complete career change).
    • Grief and recovery are often neither sequential nor neatly contained – it is natural to bounce back and forth between them. Do not resist this or think it automatically represents a step backward. It is simply part of the process.
  4. Question and answer period and conclusion

Learning Outcomes:

  • Consider different types of potential career-changing events
  • Understand the stages of coping with a significant career-affecting event
  • Be able to describe strategies and steps for working through these events

Who Should Attend:

  • People who have experienced, are experiencing, or are concerned about facing a major, career-impacting life change.
  • People who are helping others, or would like to prepare to help others, through such a change.


Dr. Jon Conlogue earned his Ed.D. at the University of Pittsburgh and has over thirty years of experience as a Higher Education professional.  He was the Executive Director for Residential Services and Campus Life at Westfield State University, the Director of Residential Life at Westfield, and the Assistant Director for Residence Life at the University of Pittsburgh.  He has been the Co-Director of the original Regional Entry Level Institute serving the Mid-Atlantic Association of College and University Housing Officers (MACUHO) and Northeast Association of College and University Housing Officers (NEACUHO) regions since 2000. Dr. Conlogue is the Founder of the RD2B Conference for undergraduate students considering careers in housing/residence life. He is a frequent presenter at the regional and national levels. Dr. Conlogue also been active in NEACUHO in several roles that have included President, Treasurer, Historian, and several committee and task force chair positions, and he was recognized by the association with the Charles Lamb Lifetime Service Award in 2016.

Joanne Goldwater has been a Higher Education professional for over thirty years.  Currently she is the Associate Dean for Retention and Student Success at St. Mary’s College of Maryland (SMCM).    She was also the former Director of Residence Life and Associate Dean of students at SMCM.  Joanne is the co-founder and former co-director of the Regional Entry-Level Institute (RELI).  A hallmark of RELI is the development of mentoring relationships between the faculty and their three assigned mentees. Joanne is a Past Chair of the Association of College and University Housing Officers - International (ACUHO-I) Foundation Board, a Past President of Mid-Atlantic Association of College and University Housing Officers (MACUHO) and a former Eastern District Representative for ACUHO-I.  Joanne is still a frequent presenter (in-person at conferences, and via webinars for PaperClip Communications,, and facilitates several presentations on developing mentor relationships.  Joanne has been recognized by ACUHO-I with the Herstory Award and a Parthenon Award for outstanding leadership and service to ACUHO-I and the housing profession.

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