Student Affairs

Managing Organizational Conflict in the Workplace

Duration: 1 hour
Facilitator: Dr. Jason Laker
Price: $50.00

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This webinar will focus on the challenges and opportunities associated with conflict in the workplace, whether between colleagues or supervisor/staff. We will begin with an overview of the tactics that make up one's style, allowing more intentional approaches to navigating, preventing or mediating conflict. We will review examples of interpersonal tensions, conflicts and dramas and how to navigate them. Participants will gain resources for development of a versatile approach to supervision and interpersonal relationships at work and beyond.


  • An overview of conflict tactics and styles
  • Implications of conflict style for supervision.
  • Challenges and opportunities associated with team tensions and conflicts
  • Considerations for choosing whether, when, and how to intervene in conflicts.
  • Problems with staff evaluation and ideas for better performance management.


  • Entry-level student affairs professionals
  • Mid-level student affairs professionals
  • Senior-level student affairs professionals
  • Student affairs professionals who report to academic affairs


Dr. Jason Laker has 20 years of experience in Student Affairs, from entry-level Residence Hall Director to Vice-President for Student Affairs, to Graduate Faculty, at six universities in two countries. He has served as Chief Student Affairs Officer at universities in the U.S. and Canada, and is currently a tenured, Full Professor in the Lurie College of Education at San José State University in California. He holds a Ph.D. from the University of Arizona's Center for the Study of Higher Education, an M.A. in Community Counseling from Adams State College (CO), and a B.S. in Organizational Communication from Central Michigan University. He has presented and published numerous articles and conference sessions about higher education administrative and student development issues, including two recent texts, Masculinities in Higher Education (Routledge, 2011 with Tracy Davis) and Canadian Perspectives on Men and Masculinities (Oxford, 2011).

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